Corey Rabinowitz

State University of New York at Fredonia

B.S., Communications, 1998

Longtail Studios, Inc. Operations Coordinator | New York, NY - 2006 - 2010

• Designed floor plans for two offices in New York including locations of all desks, conference room, and the waiting area all the way down to the small scale of location and quantity of internet ports and electrical outlets. Worked with the various construction companies (electrical, plumbing, internet, phone, hvac, contractor) to meet strict date deadlines.
• Acted as the local I.T. representative, solely supporting up to 30 people, submitting problems and coordinating special events with the central network support team in Montreal. This would include all in-house server and firewall maintenance. In addition, I prepared all pc's for new employees, inventoried all pc's and software installed, performed necessary printer maintenance, all network wiring, and fixed or upgraded all pc hardware as necessary.
• Main contact person for all vendors (supplies and services) as well as the building management/superintendent for any concerns.
• Built, maintained, and administered a web-based intranet inventory system for the company's internal stock of cell phones and video games.
• Supported international freelancers with I.T. assistance to allow them access to our closed network resources.
• Researched and implemented a mature company-wide video conferencing solution, improving communication and data sharing between offices in the U.S. and Canada.
• Maintain and purchase the day-to-day office supplies for the office.
• Researched, organized and assembled together the resources, vendors, and supplies to build a new office in Charlottetown, PEI, Canada. This would include hardware/software installation, network installation, designed the floor plan, and furniture delivery, all done in just under three weeks.
• Ongoing support of supplies and necessities for the PEI office.
• Maintained the company's organizational chart.

Festo Corp. Sales Support Supervisor | Earth City, MO - 2002 - 2005

• Train all new employees at new customer service call center.
• Organized, wrote, and edited an online and print-version customer service training manual.
• Technical liaison to customers setting up integrated e-commerce into our software, including web-based and EDI solutions.
• Acted as the key user for company software, sales oriented. This would include change suggestions, error/bug reporting, and pre-release testing for the software used by Customer Service Representatives: SAP, Lotus Notes, and Reflections.
• All tasks listed below as Customer Relations Representative.

Festo Corp. Customer Relations Representative | Hauppauge, NY - 1999 - 2002

• Helped provide support and training to ten regional sales offices and distributors throughout the United States.
• Wrote ISO-certified documents for the sales division.
• Coordinated tasks between multiple departments to help reach the end goal of customer satisfaction.
• Responsible for distribution and maintaining inventory of company software.

• Microsoft Office (versions 97 to 2010), Google Docs, Microsoft Windows (versions 98 to 7, Home Server, Server 2003 & 2008), Adobe Photoshop (versions CS to CS4), Lotus Notes, Outlook, Wordpress
• HTML, basic PHP, basic scripting, Visual Basic
• Basic PBX phone system vernacular
• XBOX 360, Wii, DS development systems